Quality Policy

Ashville Plant Hire

Quality Policy

The Management and personnel of Ashville Plant Hire are committed to delivering a high quality level of service.  This is done by continually improving our customer service, company operations and our HR management.

At Ashville Plant Hire our customer satisfaction is achieved by recognising and understanding each client and project is unique.

Management are committed to continuingly improving performance and quality.  Ashville Plant Hire believe that the development and training of our employees is a top priority.

Ashville Plant Hire is committed to ensuring that our plant hire, haulage and contracting operations are preformed to the highest standard in order to meet or exceed our customers’ needs and expectations in line with our core values.

To achieve this, we have established, implemented and maintain an effective and efficient quality management system (QMS) consisting of policies, procedures and work instructions and processes

The Quality Management Statement takes account of the best industry, health & safety practices and regulatory requirements.

We employ trained and competent staff, who are expected to adhere to all aspects of the Quality management Statement that relate to their post.

We communicate widely to our employees to highlight our successes and acknowledge their contributions to improving the quality of our services.

Employees are actively encouraged to make suggestions that will improve our processes and procedures. We monitor our performance through internal audits and the implementation of a series of Key Performance Indicators that measure service provision, the effectiveness of our processes and customer satisfaction.

The data is analysed and used as a basis for setting objectives and targets to improve the Quality Management Statement with consequential improvement in hire operations and increased levels of customer satisfaction.

Quality Policy